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Forums / Technical Support

Not getting Reward points for C2C time in privates
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Technical Support: Not getting Reward points for C2C time in privates
Created by: arch313

7/8/19 @ 8:11pm (EST) |UTC - 5:00
Location: US Pacific
Posts: 341

I have done a couple privates the last two days and had my cam on for each one but only one of the privates posted as C2C points to my account. For example I did a private today (July 8th) for around 28 minutes with my cam on and did not get any points for the cam2cam time just points for the credits spent. I know my cam was on and working.
Quote
Created by: vscustomerservice

7/8/19 @ 9:05pm (EST) |UTC - 5:00
Posts: 866

Hello,

Thank you for taking the time to contact us regarding this inquiry. Flirt Reward points can take up to 24 hours to be updated to your account once earned.

We will reach out to you directly. Please keep an eye out for an email from us :)
Quote
Created by: 640509040147

7/8/19 @ 10:51pm (EST) |UTC - 5:00
Location: NY
Posts: 1,267

I also had a private show last week on July 4th with c2c activity but haven't received points for it either. Can someone reach out to me as well regarding this? :helpme
Quote
Created by: vsashlee

7/9/19 @ 5:07pm (EST) |UTC - 5:00
Posts: 534

Just wanted to follow up with anyone that may be experiencing this issue. This is currently being looked into and we are working diligently to resolve it as soon as possible. We will follow up with you all once we receive an update.

Thanks for your patience and understanding! :thumbsup
Quote
Created by: arch313

7/11/19 @ 8:57pm (EST) |UTC - 5:00
Location: US Pacific
Posts: 341

I did some testing and it looks like if you start a private using the make me an offer button you will not get points for cam 2 cam time.
Quote
Created by: 640509040147

7/11/19 @ 11:22pm (EST) |UTC - 5:00
Location: NY
Posts: 1,267

I had two recent privates with c2c and afterwards, Flirt Points were calculated once again. So it looks system is running back to the norm.

Still, it would be nice to know what sort of glitch happened before and if those missing points can/will be added.
Quote
Created by: vscustomerservice

7/12/19 @ 12:58pm (EST) |UTC - 5:00
Posts: 866

I did some testing and it looks like if you start a private using the make me an offer button you will not get points for cam 2 cam time.


Hi arch313, We are currently looking into this for you to get some clarification as to why you are not receiving c2c activity points for your offer shows. - K.K.
Quote
Created by: vscustomerservice

7/12/19 @ 2:04pm (EST) |UTC - 5:00
Posts: 866

Hi arch313, it looks like your offer show was completed just prior to the issue being fixed and it should work now moving forward. If you try again and do not see the points being added please let us know. - K.K.
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