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Forums / Technical Support

Daily VODs
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Technical Support: Daily VODs
mfrazier57
Created by: mfrazier57

3/13/18 @ 12:26am (EST) |UTC - 5:00
Posts: 31

Can someone please tell me why all the daily VODs for today are coming up for you to buy them? Seems I am not getting what I pay for as a VIP member.
Quote
Created by: vscynthia

3/13/18 @ 12:30am (EST) |UTC - 5:00
Posts: 53

Hello,

Thank you for taking the time to contact us regarding this issue. We will reach out to you directly for more information.
Quote
mfrazier57
Created by: mfrazier57

3/13/18 @ 12:43am (EST) |UTC - 5:00
Posts: 31

I don't understand what more information you need. The VODs are wanting me to buy them when I should be able to see them with my VIP membership. I don't know how much more clear to make it.
Quote
Created by: vsangelaa

3/13/18 @ 1:32am (EST) |UTC - 5:00
Posts: 81

Are you logged into your account? Maybe log out and log back in to be sure. I played Daily VODs today and didn’t see any issues.
Quote
dunkit
Created by: dunkit

3/13/18 @ 3:37am (EST) |UTC - 5:00
Location: England
Posts: 45

Same sort of thing happened to me, was due to billing problems (when given refund for duplicate billng lost VIP status) had to contact customer sevice. Check your VIP is still active and contact customer service.
Hope this helps
Quote
Created by: thewatchers

3/13/18 @ 11:32pm (EST) |UTC - 5:00
Posts: 328

Same thing has been happening to me. I sent an email to Support on March 3, still no one has gotten back to me about this. I have 3 desktops that act the same way.

I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey. :orglaugh

I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.


Quote
HuggieBears
Created by: huggiebears

3/14/18 @ 12:06am (EST) |UTC - 5:00
Posts: 42

Same thing has been happening to me. I sent an email to Support on March 3, still no one has gotten back to me about this. I have 3 desktops that act the same way.

I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey. :orglaugh

I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.



Just Check the Daily VOD's for today March 14th, and still have to pay to watch. I will check again in an hour.

Quote
Created by: vsangelaa

3/14/18 @ 10:08am (EST) |UTC - 5:00
Posts: 81

We haven’t experienced what you guys are describing, so we’re going to have to do some digging. I’ll work with development today and see what we can find.
Can someone confirm that they are logged in as usual, click on the Free Videos link, and then experience these issues? Or if you are accessing the page a different way, please give me a heads up.
Thanks!
Quote
Created by: vsangelaa

3/14/18 @ 12:44pm (EST) |UTC - 5:00
Posts: 81


Just Check the Daily VOD's for today March 14th, and still have to pay to watch. I will check again in an hour.

Hi, Guys!
Looks like this was an issue adjusting for day light savings. We made an correction that should resolve the issue. Let us know if you continue to have issues.

Quote
DaddyDidMe
Created by: daddydidme

3/14/18 @ 4:42pm (EST) |UTC - 5:00
Posts: 24

Still not working
Quote
Gonad9999
Created by: gonad9999

3/14/18 @ 5:30pm (EST) |UTC - 5:00
Posts: 184

I have not had a problem
Quote
Created by: vsangelaa

3/14/18 @ 5:37pm (EST) |UTC - 5:00
Posts: 81

Still not working

We just logged in as you and played the videos without issue. If you are still experiencing issues, please contact customer service directly.
Quote
Gonad9999
Created by: gonad9999

3/14/18 @ 6:26pm (EST) |UTC - 5:00
Posts: 184

I spoke too soon, this is now happening for me
Quote
Gonad9999
Created by: gonad9999

3/14/18 @ 6:37pm (EST) |UTC - 5:00
Posts: 184

But vod plays ok if I go to my videos of the model and select the vod, so must be a function of the daily vod page
Quote
Created by: vsangelaa

3/14/18 @ 6:54pm (EST) |UTC - 5:00
Posts: 81

But vod plays ok if I go to my videos of the model and select the vod, so must be a function of the daily vod page

I noticed that some users that experienced the issue are using Google Chrome on Mac. Gonad, are you also using Google Chrome on Mac?


Quote
Gonad9999
Created by: gonad9999

3/14/18 @ 7:04pm (EST) |UTC - 5:00
Posts: 184

No, safari on ipad
Quote
Created by: vsangelaa

3/14/18 @ 8:21pm (EST) |UTC - 5:00
Posts: 81

No, safari on ipad

Gonad, my development team just noticed that you don't have VIP membership. Please reach out to CS so they can help you get that reinstated.

Quote
Created by: vsangelaa

3/14/18 @ 8:51pm (EST) |UTC - 5:00
Posts: 81


Gonad, my development team just noticed that you don't have VIP membership. Please reach out to CS so they can help you get that reinstated.

Ignore what I posted above; We were looking at the wrong account. We're still looking into this. Will have some info tomorrow.

Quote
Created by: vsangelaa

3/15/18 @ 3:20pm (EST) |UTC - 5:00
Posts: 81

Gonad, CS will be reaching out to you with some specifics that might fix your situation.
Quote
Gonad9999
Created by: gonad9999

3/15/18 @ 5:50pm (EST) |UTC - 5:00
Posts: 184

Angela

Has started working ok today so let’s just move on
Quote

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