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Technical Support: VOD Not Available
It seems that everything was already resolved today I had a pvt early and it already appeared to me, I hope that all of your videos have already appeared
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It seems that everything was already resolved today I had a pvt early and it already appeared to me, I hope that all of your videos have already appeared
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Created by:
sirlickslot69
3/27/22 @ 6:46am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
I just checked again and I have gotten all but Feb.28th, and then March 25..
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Created by:
sirlickslot69
3/27/22 @ 12:01pm
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
I just checked again and I have gotten all but Feb.28th, and then March 25..
I did 2 more shows today with My Sweet Beautiful Princess. I hope they don't get lost forever like it appears the Feb. 28th did.
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I did 2 more shows today with My Sweet Beautiful Princess. I hope they don't get lost forever like it appears the Feb. 28th did.
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Created by:
qui_gon_jinn
4/1/22 @ 1:39pm
(EST) |UTC - 5:00
Location: Behind your PC monitor
Posts: 70
I did 2 more shows today with My Sweet Beautiful Princess. I hope they don't get lost forever like it appears the Feb. 28th did.
Update, I've gotten all missing VODs except the one from Feb. 28, 2022.. I guess I can mark that one off as a lost cause..
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I received all of my privates but only 1 of 3 group shows. I will wait a couple of more days for things to process and email you on Thursday with anything still missing
Seems all VODs that we are going to get back have been processed. Still missing 2 group shows, one from the 18th and one from the 20th of March.
Angela, should we presume there is nothing else coming our way?
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Although a mass amount of videos have processed, we still have a backlog on the servers. Some servers have been temporarily pulled out of rotation for maintenance with unprocessed files still present. Right now, we do not have cause to believe that the missing recordings are unrecoverable. We're sorry for the delay and appreciate your patience!
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Although a mass amount of videos have processed, we still have a backlog on the servers. Some servers have been temporarily pulled out of rotation for maintenance with unprocessed files still present. Right now, we do not have cause to believe that the missing recordings are unrecoverable. We're sorry for the delay and appreciate your patience!
So you're saying there's still a chance, that's great news and I'm sure lots of guys will be happy to hear this.
Thank you for the communications
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So you're saying there's still a chance, that's great news and I'm sure lots of guys will be happy to hear this.
Thank you for the communications
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Although a mass amount of videos have processed, we still have a backlog on the servers. Some servers have been temporarily pulled out of rotation for maintenance with unprocessed files still present. Right now, we do not have cause to believe that the missing recordings are unrecoverable. We're sorry for the delay and appreciate your patience!
Yes good new for all us thanks Quote
Yes good new for all us thanks Quote
Created by:
gabysgrumps
4/2/22 @ 6:26am
(EST) |UTC - 5:00
Location: North Carolina, USA
Posts: 91
Although a mass amount of videos have processed, we still have a backlog on the servers. Some servers have been temporarily pulled out of rotation for maintenance with unprocessed files still present. Right now, we do not have cause to believe that the missing recordings are unrecoverable. We're sorry for the delay and appreciate your patience!
I appreciate all the effort to retrieve the missing VODs. I hope the 2 I did yesterday will soon appear as they mare very special to me.
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I appreciate all the effort to retrieve the missing VODs. I hope the 2 I did yesterday will soon appear as they mare very special to me.
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I see that its still a delay in achieving the VODs, I had 2 shows today, the would usually already be in my vault.
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Same here. Two shows from Friday are not in my VODs.
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Created by:
sirlickslot69
4/3/22 @ 7:49am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
I too am now missing 2 shows from Friday and 1 show from Saturday, along with the 1 show from February 28th that I would really like retrieved..
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And again, 2 VODs missing from 3 days ago
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I assure you this is not the case. This type of thing happens at least once a year, and anytime we write customer service we get this scripted response because they don't want to look into the issue. This is especially the case on the weekend. Best to wait until Monday when the A Team is back, and someone there will take your request seriously.
I too have 2 VODs MIA. What will be found when they finally look into it is that the videos are caught in some kind of chute, and once they discover the issue, most of the videos, if not all will be processed.
Unfortunately it just takes some time to get someone's attention to take us seriously.
In the meantime, other members should start coming forward and adding comments to this post who have VODS missing, this will help the process and one of the more knowledgeable CS agents will address this.
It happened to me as well. I have been waiting for 2 days for two VOD's from Friday and only got scripted responses not really addressing the issue. Very frustrating,
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I too am missing a show from April 1. And will not be making any more purchases until resolved
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Can someone from CS confirm that there is still a backlog and a need to wait for 48 hrs?
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Created by:
sirlickslot69
4/4/22 @ 11:46am
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
Can someone from CS confirm that there is still a backlog and a need to wait for 48 hrs?
I would like a response also.. I am now going 36 days with one VOD, and 72 hours on 2 and 48hours on another???
And just FYI I just sent email to CS also.
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I would like a response also.. I am now going 36 days with one VOD, and 72 hours on 2 and 48hours on another???
And just FYI I just sent email to CS also.
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Although a mass amount of videos have processed, we still have a backlog on the servers. Some servers have been temporarily pulled out of rotation for maintenance with unprocessed files still present. Right now, we do not have cause to believe that the missing recordings are unrecoverable. We're sorry for the delay and appreciate your patience!
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Created by:
sirlickslot69
4/4/22 @ 12:21pm
(EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646
