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Forums / Technical Support

Daily Chatting points not posting
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Technical Support: Daily Chatting points not posting
Created by: vsashlee

9/19/19 @ 3:03pm (EST) |UTC - 5:00
Posts: 534

Unfortunately because data is deleted each morning, there is no way for us to determine the amount of lost points. The issue has been fixed and you should start accumulating the points from here on out. Please feel free to contact customer service to replenish any points lost during that time frame.
Quote
FreneticallyCalm
Created by: freneticallycalm

9/19/19 @ 4:03pm (EST) |UTC - 5:00
Location: California, USA
Posts: 63

Unfortunately because data is deleted each morning, there is no way for us to determine the amount of lost points. The issue has been fixed and you should start accumulating the points from here on out. Please feel free to contact customer service to replenish any points lost during that time frame.

uuuugggghhhhh .... okay. I'll go back through as many months as my brain can stand and create essentially a receipt on unearned points.
I'm going to cry ... a lot.
:helpme
Quote
Created by: vsashlee

9/19/19 @ 5:51pm (EST) |UTC - 5:00
Posts: 534

Thank you for understanding FreneticallyCalm! Don't worry about getting an exact number, as long as we have an approximate number to work with we will be able to restore those points with no problem.
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WilsonFisk70
Created by: wilsonfisk70

10/1/19 @ 3:47pm (EST) |UTC - 5:00
Posts: 10

Sent a request with the necessary information yesterday. Hope to hear back soon.
Quote
Created by: vsashlee

10/1/19 @ 4:31pm (EST) |UTC - 5:00
Posts: 534

Sent a request with the necessary information yesterday. Hope to hear back soon.


We apologize for the inconvenience. I have located the email. Please be on the lookout for our reply. Thank you!
:)
Quote
WilsonFisk70
Created by: wilsonfisk70

10/1/19 @ 6:20pm (EST) |UTC - 5:00
Posts: 10

I found your recent response and have replied via email. Contrary to what your email said, I am sure you will make us whole. Looking forward to a response that is more in line with the cooperative F4F responses within this discussion.
Quote
WilsonFisk70
Created by: wilsonfisk70

10/1/19 @ 7:11pm (EST) |UTC - 5:00
Posts: 10

Thank you for the follow up response. I thank you for the further discussion and walk away satisfied
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Created by: vsashlee

10/1/19 @ 8:02pm (EST) |UTC - 5:00
Posts: 534

You're welcome WilsonFisk70! We will continue to keep you updated. :)
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FreneticallyCalm
Created by: freneticallycalm

10/8/19 @ 2:20pm (EST) |UTC - 5:00
Location: California, USA
Posts: 63

HAPPY BIRTHDAY TO ME! :drinkup
On this October 8th, 2019, our deeply beloved Ashlee has fulfilled the missing Flirt Points and then some. That was an unexpected but delightful birthday present. Wow!
Thank you again Ashlee! :)
Quote
Created by: vsashlee

10/8/19 @ 2:38pm (EST) |UTC - 5:00
Posts: 534

HAPPY BIRTHDAY TO ME! :drinkup
On this October 8th, 2019, our deeply beloved Ashlee has fulfilled the missing Flirt Points and then some. That was an unexpected but delightful birthday present. Wow!
Thank you again Ashlee! :)



You're very welcome! :winkwink
Quote
Xperiment5
Created by: xperiment5

11/30/19 @ 2:57am (EST) |UTC - 5:00
Posts: 2

Hate to bump an old thread but I noticed that my Flirt points were not going up after signing in and participating in shows. I just looked at the transaction history and no points have been posted since November 10th. Any idea what could be going on, and is it the same problem that these users were having before?
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Created by: nystingray

11/30/19 @ 10:33am (EST) |UTC - 5:00
Posts: 871

One thing for everyone to consider before you start wondering why you aren't getting any points is when was the last time you actually purchased credits. I don't remember the exact length of time but I thought I read if you go 3 months without making a credit purchase you won't collect.

Any other long time members out there, can you confirm?
Quote
Created by: alberich

11/30/19 @ 4:33pm (EST) |UTC - 5:00
Location: breaking in, shaping up, then checking out
Posts: 970

One thing for everyone to consider before you start wondering why you aren't getting any points is when was the last time you actually purchased credits. I don't remember the exact length of time but I thought I read if you go 3 months without making a credit purchase you won't collect.

Any other long time members out there, can you confirm?


90 days
Quote
Xperiment5
Created by: xperiment5

12/1/19 @ 9:43am (EST) |UTC - 5:00
Posts: 2



90 days



Yep! That would be around the time I last stocked up! That solves that issue! Thanks!

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