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Forums / Technical Support

Beta chat updates, issues, fixes and features.
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Technical Support: Beta chat updates, issues, fixes and features.
Created by: vslowellvip

4/24/19 @ 5:25pm (EST) |UTC - 5:00
Posts: 118

This thread has been made so we can gather anything that may still be a problem with the Beta version as well as the mobile version of the site.
We have been listening, fixing issues and adding features from feedback we have received thus far. I have compiled a list of fixes below; please let me know if there is anything we missed as well as anything new we should fix?

Fixes for Desktop Beta:
- Full-screen in private glitch (after a bit will go into normal screen mode)
- “Leave Beta” button getting stuck for some users
- Add a new XL version of the chat layout making the video bigger than any previous version of the site. This can be found in the bottom left corner of the video when hovering over the layout icon.
- Model’s name is in the title of the tab now
- Model’s CPM and show type are easier to see, bigger font
- Offer button is now on right side of model name bar
- Badge levels glitch is now fixed and will change
- Voyeur mode CPM is now available next to models name in the top left of the room. Now says “Voyeur – XX cpm” if voyeur is available
- Firefox glitch was actually on the old version, that has been fixed.
- Created a slightly darker gradient background for emoji’s so they standout a bit better. Also fixed issue with popup blockers not showing some users the emoji’s.
- More chat text sizes are being worked on in future updates.


Fixes for Mobile:
- We added the quick gear icon menu to model images on homepage. This will help you navigate to the model’s profile, VODs etc.
- We created a new toggle switch for full screen in the “…” menu next to the send button. You can now go full screen with chat on top of the video Instagram style (will cut off sides in portrait view) or view the entire video while chat is below the video by toggling full screen off. A lot of people have complained they don’t want the chat covering the video, this toggle switch will allow you to change that. If you tap in the middle of the phone on full-screen mode everything on top of the video will disappear and a small “eye” icon will appear on the left, click that or tap in the middle again and chat and elements will reappear on the screen.
- Emoji’s are to be selected from the user’s mobile keyboard; most phones have 100s to choose from.
- Bigger tablets can now toggle between full screen and non-full screen mode in landscape mode. Smaller tablets cannot due to video aspect ratio it will look a lot like portrait mode but even smaller.
- Added in native full-screen ability (icon on top right with 4 arrows pointing outward)
- Mute button, now you can use your device’s sound muting or click on the mute/unmute icon to control from the website.

If you guys have any other bugs, suggestions we may have missed here please reply, when you do it will be very helpful if you tell us if you are referring to mobile, tablet or desktop versions.

I appreciate all your help and I am sorry about any frustration this has caused, we are working hard on resolving issues as well as compiling a wish list that we can look into for future releases.
Quote
Created by: saphia44

4/24/19 @ 6:35pm (EST) |UTC - 5:00
Location: California
Posts: 12

Thanks for listening. I'll keep checking in on the tablet/phone version. While my devices have emojis there were many that were native to F4F that I used quite often, such as the hahaha and tip. Would be nice if these were back.
Quote
Created by: vscustomerservice

4/24/19 @ 8:12pm (EST) |UTC - 5:00
Posts: 865

Hello,

Thank you for reaching out via the forums with your suggestion to add back the two mentioned emojis. We have forwarded your suggestion over to the appropriate department for review!

Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.


-VD
Quote
Lexi_is_a_good_girl
Created by: lexi_is_a_good_girl

4/25/19 @ 9:51pm (EST) |UTC - 5:00
Posts: 29

Well the "XL" is not larger than any previous, it is closer to the size of the old version but still smaller on my system.
This thread has been made so we can gather anything that may still be a problem with the Beta version as well as the mobile version of the site.
We have been listening, fixing issues and adding features from feedback we have received thus far. I have compiled a list of fixes below; please let me know if there is anything we missed as well as anything new we should fix?

Fixes for Desktop Beta:
- Full-screen in private glitch (after a bit will go into normal screen mode)
- “Leave Beta” button getting stuck for some users
- Add a new XL version of the chat layout making the video bigger than any previous version of the site. This can be found in the bottom left corner of the video when hovering over the layout icon.
- Model’s name is in the title of the tab now
- Model’s CPM and show type are easier to see, bigger font
- Offer button is now on right side of model name bar
- Badge levels glitch is now fixed and will change
- Voyeur mode CPM is now available next to models name in the top left of the room. Now says “Voyeur – XX cpm” if voyeur is available
- Firefox glitch was actually on the old version, that has been fixed.
- Created a slightly darker gradient background for emoji’s so they standout a bit better. Also fixed issue with popup blockers not showing some users the emoji’s.
- More chat text sizes are being worked on in future updates.


Fixes for Mobile:
- We added the quick gear icon menu to model images on homepage. This will help you navigate to the model’s profile, VODs etc.
- We created a new toggle switch for full screen in the “…” menu next to the send button. You can now go full screen with chat on top of the video Instagram style (will cut off sides in portrait view) or view the entire video while chat is below the video by toggling full screen off. A lot of people have complained they don’t want the chat covering the video, this toggle switch will allow you to change that. If you tap in the middle of the phone on full-screen mode everything on top of the video will disappear and a small “eye” icon will appear on the left, click that or tap in the middle again and chat and elements will reappear on the screen.
- Emoji’s are to be selected from the user’s mobile keyboard; most phones have 100s to choose from.
- Bigger tablets can now toggle between full screen and non-full screen mode in landscape mode. Smaller tablets cannot due to video aspect ratio it will look a lot like portrait mode but even smaller.
- Added in native full-screen ability (icon on top right with 4 arrows pointing outward)
- Mute button, now you can use your device’s sound muting or click on the mute/unmute icon to control from the website.

If you guys have any other bugs, suggestions we may have missed here please reply, when you do it will be very helpful if you tell us if you are referring to mobile, tablet or desktop versions.

I appreciate all your help and I am sorry about any frustration this has caused, we are working hard on resolving issues as well as compiling a wish list that we can look into for future releases.




Quote
Created by: vslowellvip

4/25/19 @ 10:34pm (EST) |UTC - 5:00
Posts: 118

Hi Lexi,

Do you know what size screen you have? We may have missed a size, there is no header on the XL version so it should be noticeably bigger than previous versions.

Thanks for your help!
Quote
Lexi_is_a_good_girl
Created by: lexi_is_a_good_girl

4/28/19 @ 2:38pm (EST) |UTC - 5:00
Posts: 29

Hi Lexi,

Do you know what size screen you have? We may have missed a size, there is no header on the XL version so it should be noticeably bigger than previous versions.

Thanks for your help!

15" 3240 x 2160, (260 PPI)
I would say old version video is about an inch wider/taller than large, and about 1cm larger than the extra large.

Quote
Created by: vslowellvip

4/29/19 @ 6:11pm (EST) |UTC - 5:00
Posts: 118


15" 3240 x 2160, (260 PPI)
I would say old version video is about an inch wider/taller than large, and about 1cm larger than the extra large.




Hi Lexi,

We have just updated an extra resolution fix for that size. Please take a look and let us know if this works well for you?
Large should be slightly bigger than the older version and XL should be an even more noticeable difference in video size.
Quote
BruceAW
Created by: bruceaw

4/30/19 @ 4:48pm (EST) |UTC - 5:00
Posts: 69

On the mobile when a models offers are available it does not state if it is an exclusive or multi-user show.
Quote
Created by: vslowellvip

4/30/19 @ 6:23pm (EST) |UTC - 5:00
Posts: 118

On the mobile when a models offers are available it does not state if it is an exclusive or multi-user show.


Hi BruceAW,

Thank you for bringing this to our attention.

The new beta and mobile are missing this info, this will be fixed ASAP and I will post back when it is.


Quote
Created by: vslowellvip

5/1/19 @ 11:46am (EST) |UTC - 5:00
Posts: 118

On the mobile when a models offers are available it does not state if it is an exclusive or multi-user show.


BruceAW,

This offer information has now been added, thanks again!

Quote
zakrath
Created by: zakrath

5/8/19 @ 11:44pm (EST) |UTC - 5:00
Location: Montreal
Posts: 10

I have noticed an issue with the volume slider. When in a room, I can lower the sound volume, without a problem, to adjust it to the desired setting.
However, when the performer goes into private and then returns a moment later, the volume is at 100%, even though the slider says otherwise. I have to either readjust it to return to the previous sound volume, or click on mute twice (second time to unmute) for the same effect.
Quote
Created by: vslowellvip

5/9/19 @ 1:44pm (EST) |UTC - 5:00
Posts: 118

I have noticed an issue with the volume slider. When in a room, I can lower the sound volume, without a problem, to adjust it to the desired setting.
However, when the performer goes into private and then returns a moment later, the volume is at 100%, even though the slider says otherwise. I have to either readjust it to return to the previous sound volume, or click on mute twice (second time to unmute) for the same effect.


Hi zakrath,

Thanks for the detailed message about the volume bar problem. Did you notice this with a regular private show or a voyeur show? Voyeur shows get auto muted but should return to normal when a show if finished, we will test both but any more info on what type of private will be helpful as well.

We will look at this right away and I will get back to you.


Quote
zakrath
Created by: zakrath

5/9/19 @ 6:43pm (EST) |UTC - 5:00
Location: Montreal
Posts: 10

It's not necessarily in a private with me, but any private and the performer is unavailable in the public room. This can be either privates, multi-users, group shows, members only, or even "on break". When the performer returns, the volume in the public room is back to max, no matter what the slider was set.

The mute button works well then the performer switches between private and public.
Quote
Created by: vslowellvip

5/9/19 @ 6:54pm (EST) |UTC - 5:00
Posts: 118

It's not necessarily in a private with me, but any private and the performer is unavailable in the public room. This can be either privates, multi-users, group shows, members only, or even "on break". When the performer returns, the volume in the public room is back to max, no matter what the slider was set.

The mute button works well then the performer switches between private and public.



zakrath,

Thank you for your help!
This has now been fixed, please try it out.
We have updated some files so if you don't notice a change you may need to clear your browser cache. This was an issue related to one of the players we use so it was a bit hard to spot at first.


Quote
zakrath
Created by: zakrath

5/9/19 @ 7:43pm (EST) |UTC - 5:00
Location: Montreal
Posts: 10

I did notice a consistency with the sound volume this evening. Thank you for fixing this!
Quote
Created by: vslowellvip

5/9/19 @ 7:49pm (EST) |UTC - 5:00
Posts: 118

I did notice a consistency with the sound volume this evening. Thank you for fixing this!



:thumbsup Thank you for letting us know so quickly.
Quote
Lexi_is_a_good_girl
Created by: lexi_is_a_good_girl

5/13/19 @ 7:38pm (EST) |UTC - 5:00
Posts: 29



Hi Lexi,

We have just updated an extra resolution fix for that size. Please take a look and let us know if this works well for you?
Large should be slightly bigger than the older version and XL should be an even more noticeable difference in video size.


Nope still the same relationships in sizes. Old version largest, followed by the beta versions. Also there is an inconsitanc in the beta version regarding the sizes.
In Small, Large, and Xtra Large video+Chat+icons take up the full width of the screen, the chat area getting wider as the video gets smaller. However in Medium it instead centers the vid & chat box with empty space on either side, keeping the chat box narrower. Also noticed when in a room to test it the model was taken private and I kept hearing typing for a second or two, not sure if the sound was laging from the video or if it just didn't cut off until after the inprivate screen came up.
Quote
Created by: vsashlee

5/13/19 @ 7:54pm (EST) |UTC - 5:00
Posts: 534

Lexi_is_a_good_girl, I will be reaching out to you shortly to gather more details. Please be on the lookout for my email! :thumbsup
Quote
slan41
Created by: slan41

5/19/19 @ 12:36pm (EST) |UTC - 5:00
Posts: 6

when I am in a models room in beta and reload my credits. it ends my private session.
Quote
Created by: vslowellvip

5/19/19 @ 1:49pm (EST) |UTC - 5:00
Posts: 118

when I am in a models room in beta and reload my credits. it ends my private session.


Thank you for letting us know.
We are going to look into this and get back to you.


Quote

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