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Forums / Technical Support

VIP Photo not working
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Technical Support: VIP Photo not working
9494123
Created by: 9494123

12/22/20 @ 12:12pm (EST) |UTC - 5:00
Location: California
Posts: 2

Currently even for a VIP the photo attachment for messages is not working -- very irritating. Click on the photo button yields nothing.
Quote
Created by: vscustomerservice

12/22/20 @ 12:20pm (EST) |UTC - 5:00
Posts: 865

Hi there,

Do see a white photo with a camera logo on it? - K.K.
Quote
SkyOceanEarth
Created by: skyoceanearth

12/23/20 @ 10:11am (EST) |UTC - 5:00

Below the box for a message, I see the word "Attachments" then next to it the box "Choose file" then to the right "no file selected."

I have used the "choose file" button hundreds of times over the years. IT IS NOT WORKING NOW. This happened once before earlier this year.

Please have someone who understands the issue respond.
Quote
SkyOceanEarth
Created by: skyoceanearth

12/23/20 @ 10:24am (EST) |UTC - 5:00

I obviously confused you. My complaint has nothing to do with the VIP column and its camera button. I said VIP only because only VIP's can send messages with photos. I am talking about the inoperability of the attachment button for messages. !!!!
Quote
Created by: vs_jamie

12/23/20 @ 11:18am (EST) |UTC - 5:00
Location: CA
Posts: 2,326

Thank you for letting us know - I've reached out to our programmers to see about it getting fixed.
Quote
Created by: vs_jamie

12/23/20 @ 2:04pm (EST) |UTC - 5:00
Location: CA
Posts: 2,326

Hello, we're currently unable to recreate the issue. Can you let us know what browser and device you're using and any other relevant details about your process? Thanks
Quote
lespaul27
Created by: lespaul27

2/8/21 @ 9:07am (EST) |UTC - 5:00
Posts: 25

seems to be doing it again...send a picture to a model and you get the camera with the slash through it. Always seems to be a several hour delay before the pics actually go through
Quote
SirCumsALot
Created by: sircumsalot

2/12/21 @ 1:50am (EST) |UTC - 5:00
Posts: 306

It's still happening. When the message is received and opened, the tab has to load and the "image" appears but as a broken image icon.
If that broken image icon is selected, then the image appears.
This has been going on for MONTHS.
Quote
Created by: vscustomerservice

2/15/21 @ 3:46pm (EST) |UTC - 5:00
Posts: 865

We are currently investigating this issue. Your Patience is greatly appreciated - K.K.
Quote
Zuzar1
Created by: zuzar1

3/4/21 @ 10:42am (EST) |UTC - 5:00
Location: California
Posts: 220

Looks like photos can be sent, but they are not showing up on my end when or received. I can see the attachment icon as part of the message, but no photos pop up even in older messages.
Quote
Created by: vsmichelletest

3/4/21 @ 1:55pm (EST) |UTC - 5:00
Posts: 24

The issue is currently being worked on. Thanks for the heads up! I'll let you know when it's been fixed.
Quote
Zuzar1
Created by: zuzar1

3/13/21 @ 4:49pm (EST) |UTC - 5:00
Location: California
Posts: 220

The issue is currently being worked on. Thanks for the heads up! I'll let you know when it's been fixed.



Any update on this? It's still not working.
Quote
Created by: newtestscreenname

3/16/21 @ 8:09pm (EST) |UTC - 5:00
Posts: 2

** REMOVED BY ADMINISTRATOR **
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Created by: vsmichelletest

3/16/21 @ 8:52pm (EST) |UTC - 5:00
Posts: 24

Sorry for the delay, we have found the issue and are working on it and it should be fixed this week. I'll give you an update as soon as it's working.
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