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Forums / Technical Support

Rooms fail to load
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Technical Support: Rooms fail to load
Created by: arch313

4/15 @ 1:52pm (EST) |UTC - 5:00
Location: US Pacific
Posts: 341

Today (and has happened in past) I get the following error when entering some models room "We could not connect to the model's room at the moment." I suspect the problem is I normally use the webRTC cam mode and the rooms I can get into easily also offer the webRTC interface and many of the room I cannot enter I know do not have webRTC. In past when I was getting this error I was able to be able to log in by going to a room of a models that offers all 3 modes and switching to SD then I could load the room but now that trick did not work. Added ... I was testing on my phone and it may be the video quality rate (I have it set to 720p) and had a room that would not load I managed to go to another room switch quality to 360p and then the room that would not load I can now load.
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Created by: vscustomerservice

4/15 @ 2:32pm (EST) |UTC - 5:00
Posts: 864

** REMOVED BY ADMINISTRATOR **
Quote
Created by: vsashlee

4/15 @ 2:34pm (EST) |UTC - 5:00
Posts: 534

Thanks for reaching out, arch313! We will look into this issue you are having and will reach out to you directly if we need additional info.

:thumbsup
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