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Forums / Technical Support

Latest mobile update
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Technical Support: Latest mobile update
Created by: nystingray

2/27/21 @ 7:57pm (EST) |UTC - 5:00
Posts: 871

It seems there was a minor update recently to the mobile platform, and the results are more of a hinderince than an improvement from what I see. I am using an Android and Chrome and before if I was scrolling through the list of models and I found one I wanted to check out I would click on their room and once I realized that they don't look anything like their profile photo I would turn and exit the room in one of two ways. I could click the X to close the room and take me back to the top of the list or click the back button and it would take me back to where I was in the list. Now both options take me back to the top of the list which is a huge inconvenience because I have to scroll back through to find where I had left off.

The other change I noticed is the models in group are no longer highlighted in yellow and the models in party are no longer pink. This was a good sorting option, especially when you are scrolling through.
Note, change is not always for the better.
Quote
Created by: vscustomerservice

2/27/21 @ 8:12pm (EST) |UTC - 5:00
Posts: 865

Thank you for taking the time to contact us on the forums. We appreciate you bringing this to our attention. Could you please try logging out, clearing the cache and cookies in your browser and then log back in and see if you still experience both issues, also if possible could you please try it on another browser and see if you receive the same results. If so, could you please email us at customerservice@flirt4free.com advising and provide any screenshots of what you are experiencing. CC
Quote
Created by: nystingray

2/28/21 @ 1:18am (EST) |UTC - 5:00
Posts: 871

Thank you for taking the time to contact us on the forums. We appreciate you bringing this to our attention. Could you please try logging out, clearing the cache and cookies in your browser and then log back in and see if you still experience both issues, also if possible could you please try it on another browser and see if you receive the same results. If so, could you please email us at customerservice@flirt4free.com advising and provide any screenshots of what you are experiencing. CC


No nevermind, I can tell when the person working customer service has no interest in assisting, they give the same standardized ' clear your cache and send screenshots' response. I should know better than post on the weekend.
As I said group shows used to show up in yellow and party chats in pink when you scrolled through the models. Clearly this is something you can see for yourself if you took an interest in helping.
As far as the first part, as I said when you exit the room it takes you all the way back to the top of the model list instead of where you left off which is an inconvenience.

Quote
icymonsoon
Created by: icymonsoon

3/1/21 @ 4:56am (EST) |UTC - 5:00
Posts: 3

I am on an iPhone and using Firefox and can tell you that this has been the behavior for a large number of months. And the original poster is right, it’s annoying.
Quote
Created by: nystingray

3/1/21 @ 6:57am (EST) |UTC - 5:00
Posts: 871

I am on an iPhone and using Firefox and can tell you that this has been the behavior for a large number of months. And the original poster is right, it’s annoying.

For me, it just started with the most recent changes to the format.

Quote
Created by: vscustomerservice

3/1/21 @ 4:40pm (EST) |UTC - 5:00
Posts: 865

Hello. The problem has been resolved. Please let us know if you are still experiencing issues. Thank you. - AL
Quote
Created by: nystingray

3/1/21 @ 4:49pm (EST) |UTC - 5:00
Posts: 871

Hello. The problem has been resolved. Please let us know if you are still experiencing issues. Thank you. - AL


Thank you AL, I knew I should have waited until Monday to post. Appreciate your quick response.
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