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Expired Videos
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Technical Support: Expired Videos
tanker007
Created by: tanker007

5/27/18 @ 5:41am (EST) |UTC - 5:00
Posts: 1

There’s Various VOD videos within my purchase history that say expired, the thumbnail still shows as well though. But when I click on it to play it, the link says there is a missing recording or invalid ID. Please help me restore this purchase so I may view my videos again. Thank you.
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Created by: vschristianne

5/27/18 @ 1:57pm (EST) |UTC - 5:00
Posts: 43

Thank you for contacting us we will look into and reach out to you via email for more details.
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R_M
Created by: r_m

8/15/18 @ 6:10pm (EST) |UTC - 5:00
Location: UK

Before I became a VIP member my pvt vids were available for a good few months before they expired. Obviously as a VIP all my vids were available but now that I am longer VIP I expected my vids to all expire however now that I don't subscribe for VIP my pvt videos since then have expired the following day after the pvt show. Why is this?
Quote
Created by: vsangelaa

8/15/18 @ 8:11pm (EST) |UTC - 5:00
Posts: 81

Before I became a VIP member my pvt vids were available for a good few months before they expired. Obviously as a VIP all my vids were available but now that I am longer VIP I expected my vids to all expire however now that I don't subscribe for VIP my pvt videos since then have expired the following day after the pvt show. Why is this?


As a VIP member, your private videos are available to you for viewing for free. If you are not a VIP member, then you are given an opportunity to view your recording for free within 24 hours of the live show, as a courtesy. After the 24 hours, you are given the opportunity to purchase the video, if you wish to watch it again.
Quote
R_M
Created by: r_m

8/15/18 @ 10:00pm (EST) |UTC - 5:00
Location: UK



As a VIP member, your private videos are available to you for viewing for free. If you are not a VIP member, then you are given an opportunity to view your recording for free within 24 hours of the live show, as a courtesy. After the 24 hours, you are given the opportunity to purchase the video, if you wish to watch it again.

thanks!


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