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Forums / Technical Support

Billing delays
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Technical Support: Billing delays
Created by: jaygatsby1925

10/26/20 @ 9:29am (EST) |UTC - 5:00
Posts: 43

Does anyone else have the problem of a 4-5 day delay between date of purchasing credits and when the charge appears in your bank account? For example, a purchase on Oct. 21 only showed up on my bank account on Oct. 26. I guess I'm used to charges appearing quickly from other online merchants. I don't understand why there is a delay here.
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Created by: vscustomerservice

10/26/20 @ 9:38am (EST) |UTC - 5:00
Posts: 865

Hi there,

That typically would depend on how long it took your bank/card company to process the payment. We send the request at the time the purchase is made to your bank/card company and from there depending on how long they take to process the payment is when you will see it on your statement. - K.K.
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