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Technical Support: Bad Deals/Offers
Created by: topher_eye

9/16/19 @ 1:46pm (EST) |UTC - 5:00
Location: United States
Posts: 47

  Report Abuse
I took the liberty to track this closer. I want to know why are we all being lead to believe we are getting more credits than not. This is not the first time...

OFFER: Get 28% more credits, 5750 credits for $500.00 (1250 credits free)
just a few room clicks after..
OFFER: Special Offer! + 39% more credits, 5750 credits for $500.00 (1250 credits free)

I took pictures of these, Please explain this.
Quote
Created by: vsashlee

9/16/19 @ 2:49pm (EST) |UTC - 5:00
Posts: 534

  Report Abuse
Hi Topher_Eye! Thank you for bringing this to our attention. Can you please send those screen shots over to "CustomerService@vsmedia.com" so we can have our billing team look into it?

Thanks in advance!
Quote
FreneticallyCalm
Created by: freneticallycalm

9/16/19 @ 4:02pm (EST) |UTC - 5:00
Location: California, USA
Posts: 63

  Report Abuse
I receiving the same problem with the percentages. I have "Special Offers" in models' rooms stating 39% which are only 22% offers. That could be misleading for purchasing. :twocents
Quote
Created by: topher_eye

9/16/19 @ 4:08pm (EST) |UTC - 5:00
Location: United States
Posts: 47

  Report Abuse
Hi Topher_Eye! Thank you for bringing this to our attention. Can you please send those screen shots over to "CustomerService@vsmedia.com" so we can have our billing team look into it?

Thanks in advance!


I have sent the email.


Quote
Created by: topher_eye

9/16/19 @ 4:10pm (EST) |UTC - 5:00
Location: United States
Posts: 47

  Report Abuse
I receiving the same problem with the percentages. I have "Special Offers" in models' rooms stating 39% which are only 22% offers. That could be misleading for purchasing. :twocents


This has been ongoing for a couple months. You would never notice it unless you exactly knew the cost of credits and took the time to figure out the percentage.

Quote
MidPacificVulcan
Created by: midpacificvulcan

9/16/19 @ 4:43pm (EST) |UTC - 5:00
Posts: 794

  Report Abuse
This has been going on for years. i always just simply calculated my own cost per credit and bought, or didn't buy, accordingly.
Quote
Created by: vsashlee

9/16/19 @ 4:49pm (EST) |UTC - 5:00
Posts: 534

  Report Abuse
Topher_Eye, we have received your screen shots. Thank you! Please allow us some time to review. We will follow up with you shortly.
Quote
Created by: vsashlee

9/16/19 @ 7:10pm (EST) |UTC - 5:00
Posts: 534

  Report Abuse
Thank you all for your patience.

Topher_Eye, I have an explanation for you. Each screen shot you provided is displaying multiple options (2-3 separate promos). The header at the top is indicating which one is the best promo out of those that are displayed. So for example - the first screen shot says "28% more credits" which is indicating that that's the best promo on the list. So that means the $500 pkg for 5750 credits is the best out of those two displayed. Same goes for the second screen shot showing the 39% offer, the $149 pkg for 1875 credits is the best deal out of those three displayed. Please let me know if that makes any sense.

We can understand how this can be misleading to customers, so we plan to update the verbiage to help better understand the special offers in chat. We appreciate you bringing this to our attention and we apologize for the inconvenience.
Quote
Created by: topher_eye

9/16/19 @ 7:25pm (EST) |UTC - 5:00
Location: United States
Posts: 47

  Report Abuse
Thank you all for your patience.

Topher_Eye, I have an explanation for you. Each screen shot you provided is displaying multiple options (2-3 separate promos). The header at the top is indicating which one is the best promo out of those that are displayed. So for example - the first screen shot says "28% more credits" which is indicating that that's the best promo on the list. So that means the $500 pkg for 5750 credits is the best out of those two displayed. Same goes for the second screen shot showing the 39% offer, the $149 pkg for 1875 credits is the best deal out of those three displayed. Please let me know if that makes any sense.

We can understand how this can be misleading to customers, so we plan to update the verbiage to help better understand the special offers in chat. We appreciate you bringing this to our attention and we apologize for the inconvenience.


Agreed, Thank You for addressing the issue.
Quote
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