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Forums / Technical Support

Shows not posting
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Technical Support: Shows not posting
mfrazier57
Created by: mfrazier57

3/9/20 @ 3:30pm (EST) |UTC - 5:00
Posts: 31

I had a show with Trevor Diamond yesterday for over an hour. I still has not posted to my shows. Is there a minimum per minute charge before we get to have them saved? This was a show offer that he accepted if it makes a difference.
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VsAntonea
Created by: vsantonea

3/9/20 @ 3:50pm (EST) |UTC - 5:00

Hello. Thank you for contacting support.

Note that when you pay for a show, you are not paying for the video, as well. Video creation is an added perk of a show and can be purchased or viewed by VIP members for free. We make our best effort to record every paid show so that you can enjoy it again at a later date. However, we make no guarantee that all shows will be recorded, made available to guests, or will remain on the site indefinitely.

Shows may not be available for a number of reasons:
1. The performer requested that the show not be made available.
2. There was an error in the recording process and/or the file was corrupted during transfer.
3. Not all shows are recorded; for example: Voyeur Shows do not record nor do Party Chat shows that earn less than 250 credits.
4. Videos must be a minimum of 4 minutes to become part of the video archives.
5. The import process may have a bottleneck and video processing is delayed. Please wait 48 hours.
-AB
Quote
mfrazier57
Created by: mfrazier57

3/9/20 @ 4:18pm (EST) |UTC - 5:00
Posts: 31

Thank you, this was a private show and I am a VIP member so I guess the performer requested it not be saved.
Quote
VsAntonea
Created by: vsantonea

3/9/20 @ 4:41pm (EST) |UTC - 5:00

Thank you, this was a private show and I am a VIP member so I guess the performer requested it not be saved.

It may also be available tomorrow. Sometimes it takes up to 48 hours to process

Quote
mfrazier57
Created by: mfrazier57

3/10/20 @ 1:10pm (EST) |UTC - 5:00
Posts: 31

It may also be available tomorrow. Sometimes it takes up to 48 hours to process

I guess the performer did not share his videos, it still has not posted. Thank you anyway.





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