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Forums / Technical Support

Error: Cam Issue on C2C Testpage
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Technical Support: Error: Cam Issue on C2C Testpage
Created by: bert171

11/17/23 @ 4:39am (EST) |UTC - 5:00
Posts: 69

Hi,
the last two times I was trying to get cam 2 cam to work, using the cam2cam test page, I received an error: "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system". This was never shown to me before. My cam always worked and I didn't change anything about my setup or browser. I cleared cache and cookies but it doesn't help.

The message went on saying: "You may be already broadcasting in a different browser window or starting and stopping the cam2cam interface too quickly.", but I have no other browser window open. I was seeing the same messages earlier already. Is there any way to fix this problem? My webcam is definitely working.

Thank you!
Quote
Created by: vsashlee

11/17/23 @ 5:39pm (EST) |UTC - 5:00
Posts: 534

Thank you for reporting this! We will have this looked into as soon as possible. Please lookout for an email from us in case we need to gather more information from you. Thanks again! :)
Quote
Created by: bert171

11/30/23 @ 11:11am (EST) |UTC - 5:00
Posts: 69

Thank you for reporting this! We will have this looked into as soon as possible. Please lookout for an email from us in case we need to gather more information from you. Thanks again! :)


Hi, the problem still persists. Are you working on fixing it? When will I be able to use C2C again?

It still says I am broadcasting in another window but that's not the case. I tried with multiple browsers (emptying cookies & cache). It happens in chrome and firefox (newest version), so I guess it must be somehow an issue related to my account rather than to my browser ... ?
Quote
Created by: bert171

12/3/23 @ 5:25pm (EST) |UTC - 5:00
Posts: 69

Hi, is there any update on this issue? It has been persistent for weeks, and I have not received any message from support!
Quote
testerclassic
Created by: testerclassic

12/7/23 @ 12:02am (EST) |UTC - 5:00
Posts: 1

Hi,
the last two times I was trying to get cam 2 cam to work, using the cam2cam test page, I received an error: "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system". This was never shown to me before. My cam always worked and I didn't change anything about my setup or browser. I cleared cache and cookies but it doesn't help.

The message went on saying: "You may be already broadcasting in a different browser window or starting and stopping the cam2cam interface too quickly.", but I have no other browser window open. I was seeing the same messages earlier already. Is there any way to fix this problem? My webcam is definitely working.

Thank you!


I have the exact same issue

Quote
Created by: bert171

12/14/23 @ 8:36pm (EST) |UTC - 5:00
Posts: 69

Hello, do you have any update or support on this issue??? Can you please do something cause it's really disappointing. Cam2cam is a standard feature but the cam test fails on all my devices for a whole month now! :(
Quote

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