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Forums / Technical Support

HLS Streaming from Australia
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Technical Support: HLS Streaming from Australia
Gfdesw
Created by: gfdesw

4/19/21 @ 5:40pm (EST) |UTC - 5:00
Posts: 9

HLS Streaming is currently broken for a large number of performers in Australia, according the the debug console this is due to a "400 Bad Request" Error when retrieving the manifest.m3u8 files.

this can be tested by trying to retrieve the following url which should respond with a valid m3u8 file

h t t p s : / / manifest.vscdns. c o m /manifest.m3u8?key=nil&provider=level3&host=video-gpu005-mojo-mia.vs3.com&model_id=87417&secure=true &prefix=amlst

Testing from the following Australian IP Addresses results in a 400 Bad Request and a 0 byte response
34.87.219.171 - Australia - 400 Bad Request - 0 Bytes
13.237.69.52 - Australia - 400 Bad Request - 0 Bytes
54.79.2.104 - Australia - 400 Bad Request - 0 Bytes

Testing from the following Non Australian locations responds with a 200 ok and a valid m3u8 manifest file
51.15.0.185 - Netherlands - 200 OK - 570 Bytes
206.189.180.4 - United States - 200 OK - 570 Bytes

All of the broken requests have been for manifests with a "host" key starting with "video-gpu".
requests for manifests with a "host" key starting with "wowza-transcode" appear to work correctly.
Quote
Created by: vsangelaa

4/19/21 @ 6:42pm (EST) |UTC - 5:00
Posts: 81

Thanks for making us aware of this. I have created a task for our team to work on this matter right away.
Quote
Created by: nystingray

4/19/21 @ 9:21pm (EST) |UTC - 5:00
Posts: 871

We have performers in Australia?
Quote
Created by: vsangelaa

4/19/21 @ 9:26pm (EST) |UTC - 5:00
Posts: 81

We have performers in Australia?

Yes, we do. Personally, I can only think of one, but I'm not really familiar with the models as much as I am with the system, so I'm sure there are several.

Issue should be resolved, by the way, in case you want to check out some of our Australian models.

:winkwink
Quote
Created by: nystingray

4/19/21 @ 10:03pm (EST) |UTC - 5:00
Posts: 871


Yes, we do. Personally, I can only think of one, but I'm not really familiar with the models as much as I am with the system, so I'm sure there are several.

Issue should be resolved, by the way, in case you want to check out some of our Australian models.

:winkwink


Okay I just thought of one, but she's not been online for more than a year. Going to start a new thread on the female performer chat if anyone wants to help make a list.

Quote
Gfdesw
Created by: gfdesw

4/20/21 @ 12:11am (EST) |UTC - 5:00
Posts: 9

We have performers in Australia?

Apparently my original post was unclear... The problem was actually affecting customers in Australia being able to view performers located anywhere... The effect was that a large number of performers were unable to be viewed by customers in Australia...

However I can confirm that the problem is now resolved, Thank you Angela
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