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Forums / Technical Support

Reward Points?
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Technical Support: Reward Points?
Created by: domrlover

5/10/20 @ 7:40pm (EST) |UTC - 5:00
Location: UK
Posts: 94

Hi,

So I am still a little confused about these? My lifetime status bar just dropped about 200k in rewards points until my next badge, but I thought that my lifetime status was continuously cumulative, and my "current level" bar changed based on the previous 365 days power score (as this one is forever going up and down, and I assume its because of my activity last year) but can someone please confirm this? I don't know how 200k in powerscore can be written off in about 6 hours from when I last checked?!

Thanks!
Quote
Created by: vscustomerservice

5/10/20 @ 8:23pm (EST) |UTC - 5:00
Posts: 865

** REMOVED BY ADMINISTRATOR **
Quote
Created by: vscustomerservice

5/10/20 @ 8:25pm (EST) |UTC - 5:00
Posts: 865

Hello !
You should be expecting an email shortly from one of our representatives.
This email will answer your question, as well as provide some additional information as to our flirt points program.
Thank you for taking the time to write us today !
- M.G.
Quote
Created by: domrlover

5/11/20 @ 6:53pm (EST) |UTC - 5:00
Location: UK
Posts: 94

Hello,

I haven't received any emails yet regarding this, and once again my boost points in both categories have changed!

Any clarity on this would be greatly appreciated!

Thanks!
Quote
Created by: domrlover

5/11/20 @ 6:55pm (EST) |UTC - 5:00
Location: UK
Posts: 94

Hello,

I still haven't had any email yet about this topic, and my boost points in both lifetime and current level have changed dramatically! so any support or clarity on this would be appreciated!

Thank you!
Quote
Created by: jaygatsby1925

5/19/20 @ 5:30pm (EST) |UTC - 5:00
Posts: 43

My current level progress bar was 319 points to next level on Friday, so I tipped more than 319 credits, only to see the progress bar jump last weekend to about 233,000 until next level. Today, it is down to 10 points to the next level. I have just tipped and sent model messages worth 20 points, but the level remains unchanged. In the scheme of things, who cares? But it starts to feel like a gimmick to get us to spend more money for the sake of a "level" rather than on models who deserve tips and private shows. If something meant to be fun is going to engender ill will, it's not worth doing.
Quote
Zepellin1994
Created by: zepellin1994

5/19/20 @ 5:40pm (EST) |UTC - 5:00
Posts: 1

My levels have been bouncing around a lot lately too. I've been 1200 away from the next one, 122,000 away from the next one, not even sure where it stands right now. When I thought I was 1200 away, I told the model we would get there together, and it was fitting since the model remembered me from when I was a green-badge, single-digit new user. Well, it didn't happen, which is fine, just like message above though, I'd rather not have them if they're going to create ill will over something that should just be fun.
Quote
Created by: jaygatsby1925

5/19/20 @ 7:01pm (EST) |UTC - 5:00
Posts: 43

Now it's jumped from 10 to 199,707 in less than an hour hahahaha
Quote
dunkit
Created by: dunkit

5/20/20 @ 11:05am (EST) |UTC - 5:00
Location: England
Posts: 45

Same thing happening with my Level points up and down like a yo-yo, contacted CS over a week ago and after
emails back and forth was told it had been fixed, yet it still bounces up and down.
I am about to give up.
Quote
Created by: jaygatsby1925

5/20/20 @ 3:27pm (EST) |UTC - 5:00
Posts: 43

199,781 today ... losing ground even though VIP renewal was charged to my account today ...
Quote
Created by: jaygatsby1925

5/20/20 @ 9:31pm (EST) |UTC - 5:00
Posts: 43

Now at 228,031 ... almost30,000 higher in 6 hours.... at this rate I will be Level 1 Rookie by the morning
Quote
Created by: vsashlee

5/21/20 @ 1:14pm (EST) |UTC - 5:00
Posts: 534

Hi guys, thank you for being patient with us. We apologize for the inconvenience. We are going to look further into this and will follow up with you all once we have an update.

Thank you!
Quote
Created by: vsashlee

5/21/20 @ 7:57pm (EST) |UTC - 5:00
Posts: 534

Thank you all for your patience! We issued a fix today that should resolve the issue with the flirt rewards. Please take a look and see if everything looks correct on your end. If you are still experiencing the issue, please let us know!
Quote
Created by: jaygatsby1925

5/21/20 @ 10:05pm (EST) |UTC - 5:00
Posts: 43

At this point how are we supposed to know what looks right?
Quote
Created by: vsashlee

5/22/20 @ 2:35pm (EST) |UTC - 5:00
Posts: 534

At this point how are we supposed to know what looks right?


Not a problem! Feel free to reach out to Customer Service for assistance. As long as what you see on your end matches what's in our system, then you should be back to normal. :)

A representative will reach out to you shortly.
Quote
dunkit
Created by: dunkit

5/22/20 @ 2:50pm (EST) |UTC - 5:00
Location: England
Posts: 45

Have checked and everything seems fine so far, at least the points are not
increasing and decreasing in one session like before.
Quote
Created by: jaygatsby1925

6/14/20 @ 2:51pm (EST) |UTC - 5:00
Posts: 43

This problem is back. Went from 120,000 needed to next level to 220,000 in one day. At this point, shouldn’t you scrap this feature since it’s clearly not working correctly?
Quote

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