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Forums / Technical Support

Voice being recorded in Private Exclusive Show
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Technical Support: Voice being recorded in Private Exclusive Show
Created by: eagle169

12/24/21 @ 11:22pm (EST) |UTC - 5:00
Posts: 48

Hello,
Is it normal to hear your voice recorded in a Private Exclusive Show. I contacted Live Support and they said my voice should not be recorded. It just seems like that would be impossible unless the model was wearing headphones.
Quote
Created by: vscustomerservice

12/24/21 @ 11:57pm (EST) |UTC - 5:00
Posts: 865

Hi there Eagle169,

Thanks so much for contacting Customer Support through the forums.

We do not record the member's Cam2Cam feed. When you use Cam2Cam in a show, this allows the model to see and hear you. However, this means there is a chance that your audio from the model's speakers would be picked up by the model's microphone. We do our best and try to make sure every show with a model is recorded, that way you can access the VOD again later, as an added perk. If you do not want that VOD from the show you directed to be available to anyone else, then you can go to your Director's Vault and set the VOD to "don't share". This makes your video private so that only you can watch your video.

I hope we were able to clarify that up for you. Thanks again for contacting, have a great night! - EJ

Should you still have any questions, please feel free to email, live chat, or call our 24/7 Customer Service Department. A representative is always available to assist you.
Quote
Created by: eagle169

12/25/21 @ 12:20am (EST) |UTC - 5:00
Posts: 48

Hi. Thanks for answering so quickly. I’m actually fine with hearing my voice but the real problem is the delay when in the live Private Exclusive Show. It makes it so frustrating for both myself and the performer. It sometimes can be up to a 4-5 second delay. That’s were I wish I didn’t hear myself live that is. The model says she doesn’t notice a delay in that she hears and sees my mouth move in sync. TY
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