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Forums / Technical Support

Choppy streaming video using Nano player, HLS smooth but 480p or lower resolution?
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Technical Support: Choppy streaming video using Nano player, HLS smooth but 480p or lower resolution?
baller98223
Created by: baller98223

8/14/21 @ 8:53pm (EST) |UTC - 5:00

This site has been a complete mess since this latest update. I had absolutely zero issues prior to it.

But now, watching performers using the Nano HTML5 player gives the 720p or higher option, but also results in non stop lag. It doesn't matter what performer I'm watching, which indicates to me it's a server side issue. Dropping the resolution down to 480p manually makes it smooth. But this is 2021, not 1998...nobody (especially a paying customer) should have to settle for such archaic picture quality.

HLS player is smooth, but the picture quality is noticeably worse, and definitely not HD. It's more like 480p or lower. Totally useless.

Chrome is the only browser that allows the Nano player option, btw. Edge and Firefox both default to HLS (and its 480p resolution) with no option for an alternative player. I'm guessing because they don't support HTML5 like chrome does.


So what's the workaround here to get HD streaming without the choppiness? This is pretty ridiculous...not sure why the developers tried to fix something that wasn't broken.

Before you ask, I'm on a 1gb fiber optic connection with consistent 600kb/s download speeds over wifi. It's not me.

Windows 10 machine with everything up to date. I don't have this issue with any other camming site but this one.
Quote
Created by: vscustomerservice

8/15/21 @ 12:01am (EST) |UTC - 5:00
Posts: 865

Hello baller98223,

Thank you so much for contacting Customer Support through the forums and bringing this matter to our attention. In order to best assist you, we will reach out to you shortly via the email on file with some more questions.

Thanks again.
-EJ

Should you still have any questions, please feel free to live chat, email, or call our 24/7 Customer Service Department. A representative is always available to assist you.
Email: CustomerService@flirt4free.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: +1-818-880-9021 (Outside USA)
Quote
davidw2433
Created by: davidw2433

9/1/21 @ 8:20am (EST) |UTC - 5:00
Posts: 1

flirt4free team you need to actually address the issue publicly instead of sending automated email replies. I've got the exact same issue and it's extremely appalling. buying credits for pvt shows with such terrible video quality and lag is just customer scamming and non-delivery of purchased goods and services. here in australia that's illegal under the consumer law so i should just send you a legal notice for a refund or see your team in court. simply see Valve's loss in court where they were ordered to pay a $3 million penalty for non-compliance with the ACL.
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tpx88b87
Created by: tpx88b87

10/30/21 @ 3:04am (EST) |UTC - 5:00
Posts: 23

Had the same choppiness issue with Nano just now on Firefox. I cleared the cache and that seems to have (hopefully!!) solved the problem....
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tpx88b87
Created by: tpx88b87

11/26/21 @ 10:53pm (EST) |UTC - 5:00
Posts: 23

Had the same choppiness issue with Nano just now on Firefox. I cleared the cache and that seems to have (hopefully!!) solved the problem....


Update on my post above - this doesn't seem to be the solution - sometimes it works, sometime not. Hopefully F4F can post a solution here. The chats are so choppy, it freezes every couple of seconds (along with the audio too) making it really painful to watch!
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socksnheels3
Created by: socksnheels3

11/27/21 @ 3:28am (EST) |UTC - 5:00
Posts: 2

Just to update this: Nano is still very hit-or-miss depending on the model. Most of the time it's ridiculously choppy and basically unwatchable...other times it pauses every few seconds and just terribly annoying. Even after clearing cache. The fact 720p is the absolute highest watchable quality on a pay-per-view cam site in 2021 is downright laughable.

HLS is an outright joke, and f4f admins should be ashamed. It's definitely upscaled 480p.

Why on earth did you change what was working before years ago? I was getting better video quality and a smoother experience as a member back in 2018.

Seriously, get your act together. It's no wonder this place gets so little traffic.
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ondelayy
Created by: ondelayy

11/27/21 @ 10:04pm (EST) |UTC - 5:00
Posts: 1

also having this issue The quality of this site has been progressively going down all year If they arent going to run it correct what makes them think any models or viewers are going to find this worth visiting First cam2cams would never load proper and now model cams rarely ever connect at all Models will load but then i log in and nothing works Waste of time for everyone Especially your own workers
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