SantasHere: Videos from Private not being saved - 12/1/19

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Videos from Private not being saved

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Technical Support: Videos from Private not being saved

Created by: santashere

12/1/19 @ 9:21pm (EST) |UTC - 5:00
Posts: 2

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Created by: free2flirt4u

12/1/19 @ 11:38pm (EST) |UTC - 5:00
Posts: 18

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I am finding that my private sessions with models are unreliable in being saved. This never was the issue till the site started to add more features.

Stabilize the existing capabilities before you add new ones. I’ve been told that the saving of video from private sessions is not guaranteed before. I am also a vip for this reason, to be able to see my private sessions later.

The way things are going, there is no benefit in being a vip.

And those wondering, I am seeing a 60%+++ failure rate!!!! Why???

The same has happened to me. I am missing 5 video from one week period. This after years of not being an issue. I am used to having my privates within a couple of hours and group show the very next day, but suddenly it is hit or miss.
There are times I will pledge a group and not even stick around for the show because I don't want to read the moronic demands of some of the other members that think they are in a private show and the model should do all they want. For this reason, I will just wait for the video the next day with the chat removed.
All I get from customer service is the same scripted response that resolves nothing. Paying for a private show is expensive enough, I am not paying for the one time, one and done experience, I expect a copy of the show to last as long as I am a member here. I think this should go for any member, VIP or Premium.
No need for customer service to respond to this post, I know the script word for word. If you want to provide customer service, find these videos and add to our collection. We aren't just the Directors, we are also the Producers as we paid to have them made.

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Created by: santashere

12/2/19 @ 5:53am (EST) |UTC - 5:00
Posts: 2

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I actually want to hear others experience here. I keep getting told it’s extremely rare. Given my experience, that just is not true and has gone from never to always...

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Created by: 640509040147

12/2/19 @ 6:08am (EST) |UTC - 5:00
Location: NY
Posts: 1,267

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Like the OP, the biggest reason I maintain my VIP membership is to be able to play back previous shows.

This just happened to me yesterday but I'm trying to stay optimistic for now that it will still appear under my account.

In my experience, it has rarely happened when a show doesn't save. I can think of two off the top of my head within the last two years that I really wanted to play back but alas were gone/lost.

Other times when pledging to a group, they didn't show up until maybe a week later, which caught me by surprise but privates always felt more secure.

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Created by: twinklover241

12/2/19 @ 6:24am (EST) |UTC - 5:00
Posts: 2

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I actually want to hear others experience here. I keep getting told it’s extremely rare. Given my experience, that just is not true and has gone from never to always...

I have lost 5 in the last month. Up until that point everything had been fine. It's very disappointing to put it mildly, especially since there had no been no obvious technical problems in their production.

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Created by: vscustomerservice

12/2/19 @ 12:56pm (EST) |UTC - 5:00
Posts: 865

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Hello,

Thank you for posting in our forums! if you have not already, please email support with the date and model you had this happen with so we can look deeper into this. I apologize for any inconvenience caused and we will look into this issue right away! - K.K.

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Created by: zepellin1994

12/2/19 @ 6:16pm (EST) |UTC - 5:00
Posts: 1

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Happened to me on a video from Friday and unfortunately a very special session for me. Gone forever and told "these things happen."

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Created by: vsashlee

12/2/19 @ 6:46pm (EST) |UTC - 5:00
Posts: 534

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Happened to me on a video from Friday and unfortunately a very special session for me. Gone forever and told "these things happen."

Zepellin1994 , we apologize for the inconvenience. Can you please provide the date and what model this happened with? We will continue to investigate this issue.

Thank you for your patience!

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Created by: mktxga39

12/2/19 @ 9:15pm (EST) |UTC - 5:00
Posts: 38

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Zepellin1994 , we apologize for the inconvenience. Can you please provide the date and what model this happened with? We will continue to investigate this issue.

Thank you for your patience!

Yes, I provided it under the same topic in VIP General Discussions. It ws under my other user name with model Donatello Taylor on Friday 11/29 about 11 p.m. Eastern time.

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Created by: free2flirt4u

12/2/19 @ 10:04pm (EST) |UTC - 5:00
Posts: 18

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I have lost 5 in the last month. Up until that point everything had been fine. It's very disappointing to put it mildly, especially since there had no been no obvious technical problems in their production.

5 in a month? Try 5 in a Week, including one epic, leg tremoring orgasm.

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Created by: vscustomerservice

12/3/19 @ 12:59pm (EST) |UTC - 5:00
Posts: 865

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5 in a month? Try 5 in a Week, including one epic, leg tremoring orgasm.

Hi Free2Flirt4U, please send the dates along with the models to our customer service team so we can investigate. - K.K.

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Created by: abecoco

12/3/19 @ 3:24pm (EST) |UTC - 5:00
Location: Not far away from Santa's village
Posts: 13

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At the very least, they should give out an extra VOD free pass each time they can't hold to their commitment of providing a recording.

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Created by: free2flirt4u

12/3/19 @ 3:40pm (EST) |UTC - 5:00
Posts: 18

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Hi Free2Flirt4U, please send the dates along with the models to our customer service team so we can investigate. - K.K.

Email was sent 8:18pm Eastern Time zone last night 12/2

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Created by: 640509040147

12/3/19 @ 3:46pm (EST) |UTC - 5:00
Location: NY
Posts: 1,267

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Disappointed that two more VODs have not been saved with no update on if they'll be recovered or if this trend will continue.

Hesitant to have more shows for the time being

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Created by: vsashlee

12/3/19 @ 8:58pm (EST) |UTC - 5:00
Posts: 534

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Hey all! Thank you so much for your patience. We are currently uploading the missing recordings, so please allow up to 48 hours for the recordings to appear.

Thank you! :thumbsup

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Created by: zepellin1994

12/3/19 @ 10:40pm (EST) |UTC - 5:00
Posts: 1

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Hey all! Thank you so much for your patience. We are currently uploading the missing recordings, so please allow up to 48 hours for the recordings to appear.

Thank you! :thumbsup

That’s fantastic. Thank you , Ashlee!

:party

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Created by: free2flirt4u

12/4/19 @ 9:43pm (EST) |UTC - 5:00
Posts: 18

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Hey all! Thank you so much for your patience. We are currently uploading the missing recordings, so please allow up to 48 hours for the recordings to appear.

Thank you! :thumbsup

2 out of 5 recovered. Is there still a chance to get the rest?
At least I got the two most important ones back. The remaining are 2 Group Shows and 1 with a model that should seek a career change.

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Created by: 640509040147

12/4/19 @ 11:09pm (EST) |UTC - 5:00
Location: NY
Posts: 1,267

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Hey all! Thank you so much for your patience. We are currently uploading the missing recordings, so please allow up to 48 hours for the recordings to appear.

Thank you! :thumbsup

My shows have slowly been recovered including the main one I was waiting for. Thanks!

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Created by: richy2017

12/5/19 @ 7:56am (EST) |UTC - 5:00
Posts: 3

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my private from 24hours ago also did not record i hope it will come later

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Created by: m69

12/5/19 @ 9:44am (EST) |UTC - 5:00
Posts: 6

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Im having the same issue. Did an hour VOD two weeks ago that was lost. Told myself not to do it again, and i just did. Looks ike the is not going to come through either. Sigh. I will continue on the site, but i will be spending far less going forward if we are not getting recordings. This never used to be an issue.. What happened?

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