Forum Topics
News & Announcements: You spoke out and we heard you!
Angela, thanks very much for the chronological ordering of the videos on the performer VOD page! However, I think
the page will still need another tweak or two.
Using latest Firefox on Windows 7, pages 2 through the end of performer's videos show a blue link to the
performer VOD page under the video RATHER than the video's "Directed on" date!! A quick reload/refresh of
the page replaces the blue VOD page link with the video's "Directed on" date. Using "Next"/"Prev" to move
between pages resets page to default blue link to VOD page under videos, including when returning to
page 1 of videos.
Your assistance in getting the page corrected to ALWAYS show the "Directed on" date under videos would be most appreciated.
Woody
Will fix it as soon as I get the guys back in the office!
The performer VOD page has now been corrected to always show the "Directed on" date
AS WELL AS blue link to the performer VOD page (page 1) under each VOD on pages 2 through
the end of performer's VODs!!
Thanks to Angela and her team for their efforts in makingthese corrections.
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Hi!
Those of you with incredibly large libraries of performers in your Director's Vault may have experienced issues with the way the page was truncating the models. This issue has been addressed and you should be able to see all models at this time. If you are still experiencing problems, please speak up.
Thanks! Quote
Those of you with incredibly large libraries of performers in your Director's Vault may have experienced issues with the way the page was truncating the models. This issue has been addressed and you should be able to see all models at this time. If you are still experiencing problems, please speak up.
Thanks! Quote
Hi, All!
We made a couple more expansions and improvements in the VOD section. You now have larger lists and some thumbnails available to you on the Leaderboard section. On the Main Video page, you can find a new section that gives you a peek into what's getting Watched Now.
Keep your eyes open for some upcoming sale items and holiday promotions, as well as more page improvements.
I hope the start of the year is treating you well!
Angela Quote
We made a couple more expansions and improvements in the VOD section. You now have larger lists and some thumbnails available to you on the Leaderboard section. On the Main Video page, you can find a new section that gives you a peek into what's getting Watched Now.
Keep your eyes open for some upcoming sale items and holiday promotions, as well as more page improvements.
I hope the start of the year is treating you well!
Angela Quote
Hi, Guys!
Some of you had voiced a desire for videos that were hidden in the Director's Vault to also be hidden in My Collection. That change went into effect today. So, if you see videos missing from My Collection, that's why.
We have some other things in the works that you're going to love. I'll keep you posted as they get released.
Hope you have a terrific weekend! Quote
Some of you had voiced a desire for videos that were hidden in the Director's Vault to also be hidden in My Collection. That change went into effect today. So, if you see videos missing from My Collection, that's why.
We have some other things in the works that you're going to love. I'll keep you posted as they get released.
Hope you have a terrific weekend! Quote
Can you please install a "Switch Player Button" in the Volunteer-Section???
I placed the request with dev. No estimate on how soon you'll see it.
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I placed the request with dev. No estimate on how soon you'll see it.
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Can you please install a "Switch Player Button" in the Volunteer-Section???
Switch Player feature is now available in the Volunteer Section. You guys have been slacking on curating videos...so get back to it!
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Switch Player feature is now available in the Volunteer Section. You guys have been slacking on curating videos...so get back to it!
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Switch Player feature is now available in the Volunteer Section. You guys have been slacking on curating videos...so get back to it!
When it includes more than "You get to watch it for free" I'll put some work in.
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When it includes more than "You get to watch it for free" I'll put some work in.
But it does! It helps build the search catalog.
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Switch Player feature is now available in the Volunteer Section. You guys have been slacking on curating videos...so get back to it!
Thx
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Thx
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There's a backlog on the video import at this time. You may experience a delay in the ability to watch the recordings from your shows for a little while. We do not anticipate any loss, just a delay. Everything should be back up to speed within 6 hours. We apologize for any inconvenience.
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Created by:
louisphillippe
4/17/18 @ 12:05am
(EST) |UTC - 5:00
Location: Momentarely in this galaxy while the mother ship r
Posts: 1,234
Perhaps you should try VIP membership to experience all of the fabulous free perks!
Fabulous FREE perks!!!!!!!!!!!!!!!!!!!!!!
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Created by:
louisphillippe
4/17/18 @ 12:11am
(EST) |UTC - 5:00
Location: Momentarely in this galaxy while the mother ship r
Posts: 1,234
What the fuck???
I have 61 private VIP multi-hour shows from one performer that say "Invalid or missing recording ID" now.
I have 53 more private VIP shows with two other models that say "Image Unavailable" and are totally unidentifiable from each other.
Care to explain how MY long-standing loyalty is being rewarded?
How about giving me a clue of how you are gonna fix this?
I expect an email or call ( Is VSJason still there?) letting me know how this is going to be handled before I EVER renew my VIP membership again.
THX Clone
Same complaint here!!!!
BTW...your "long standing faithful and valued loyalty" is
ONLY as good as your next big purchase otherwise
forget it!! Pay pay pay through your nose if
needed be!!!
Service??? did you say you wanted SERVICE?????
Service went out with the floods,long plays and bell bottoms!!!
Just my
... 
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I have 61 private VIP multi-hour shows from one performer that say "Invalid or missing recording ID" now.
I have 53 more private VIP shows with two other models that say "Image Unavailable" and are totally unidentifiable from each other.
Care to explain how MY long-standing loyalty is being rewarded?
How about giving me a clue of how you are gonna fix this?
I expect an email or call ( Is VSJason still there?) letting me know how this is going to be handled before I EVER renew my VIP membership again.
THX Clone
Same complaint here!!!! BTW...your "long standing faithful and valued loyalty" is ONLY as good as your next big purchase
otherwiseforget it!!
Pay pay pay through your nose ifneeded be!!!
Service??? did you say you wanted SERVICE????? Service went out with the floods,long plays and bell bottoms!!! Just my
... .... .... .... ..... ....
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It's disappointing to learn that you feel this way about our service. I think the guys and gals in our Customer Service Department do a great job working with our customers on resolving issues. I know that when it comes to video issues, they reach out to me right away and constantly strive to get the right information to you as soon as possible.
We are aware that some of the videos are no longer playing properly. This is something that we are addressing.
Imagine having a video library that is over 6 million files large, started in 2009, populated by different equipment, requiring different codecs, and ranging in different sizes. Now imagine having to get all of those videos to play on the same player in a short time span. Flash becoming obsolete didn't help the situation. This has been our struggle for the last several months. Just when we thought we managed to get the encoding right, videos appeared in which it didn't work. Some of the codec issues are specific to performers and many were not discovered immediately because the collections were kept private. There were many variables involved that contributed to the problem and we are trying to remedy this as quickly as possible.
However, there are steps that you can take to help this process along and hopefully get you access to the videos while we are resolving this matter.
First, use the Switch Player option at the bottom of the page to see if this will resolve the issue. It's not the cure-all but it can help when Flash is involved.
Second, try using a different browser when visiting the site. Try Google Chrome, Firefox, Internet Explorer, or Edge. I don't know why, but sometimes it's a quick fix.
Third, make sure you don't have some type of plug-in enabled that is blocking video playback.
Fourth, if you have a video that is still not playing properly, then use the Report Issue button at the bottom of the screen to identify the problem you are having. Please note that if you hit this button 6 times in a row it does nothing more than fill my mailbox. Please don't do this. Hit it once, use the drop down menu for the issue, and if you want, give comments. I see these and then test based on your reports.
Most of the time, when you use this button, the auto-encoder will resolve your issue and by the time that I see it, the videos play perfectly. If after a couple of days the video is still not playing correctly, try one more time. For those that do not get fixed by the auto-encoder, I gather data for how we can improve the encoding process.
Please keep something in mind, though: Old videos are old videos. The audio and visual clarity are poor when compared to what is produced today. There is nothing we can do to make an old video look new. If the video is grainy and dull, then that's just how it is.
If the performer is using an old stick microphone and moving around, then the static and feedback will be there. We can't make that disappear.
Please don't use the Report Issue button on these type of issues. If anything, you might actually reduce the quality by sending it through the encoder.
Once we get a new encoding process established, it will take a little more time to reprocess the remaining files, so this will not be an overnight resolution. But we are actively working on the issue and intend to have it resolved as soon as possible. We truly do appreciate your patience.
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We are aware that some of the videos are no longer playing properly. This is something that we are addressing.
Imagine having a video library that is over 6 million files large, started in 2009, populated by different equipment, requiring different codecs, and ranging in different sizes. Now imagine having to get all of those videos to play on the same player in a short time span. Flash becoming obsolete didn't help the situation. This has been our struggle for the last several months. Just when we thought we managed to get the encoding right, videos appeared in which it didn't work. Some of the codec issues are specific to performers and many were not discovered immediately because the collections were kept private. There were many variables involved that contributed to the problem and we are trying to remedy this as quickly as possible.
However, there are steps that you can take to help this process along and hopefully get you access to the videos while we are resolving this matter.
First, use the Switch Player option at the bottom of the page to see if this will resolve the issue. It's not the cure-all but it can help when Flash is involved.
Second, try using a different browser when visiting the site. Try Google Chrome, Firefox, Internet Explorer, or Edge. I don't know why, but sometimes it's a quick fix.
Third, make sure you don't have some type of plug-in enabled that is blocking video playback.
Fourth, if you have a video that is still not playing properly, then use the Report Issue button at the bottom of the screen to identify the problem you are having. Please note that if you hit this button 6 times in a row it does nothing more than fill my mailbox. Please don't do this. Hit it once, use the drop down menu for the issue, and if you want, give comments. I see these and then test based on your reports.
Most of the time, when you use this button, the auto-encoder will resolve your issue and by the time that I see it, the videos play perfectly. If after a couple of days the video is still not playing correctly, try one more time. For those that do not get fixed by the auto-encoder, I gather data for how we can improve the encoding process.
Please keep something in mind, though: Old videos are old videos. The audio and visual clarity are poor when compared to what is produced today. There is nothing we can do to make an old video look new. If the video is grainy and dull, then that's just how it is.
If the performer is using an old stick microphone and moving around, then the static and feedback will be there. We can't make that disappear.
Please don't use the Report Issue button on these type of issues. If anything, you might actually reduce the quality by sending it through the encoder.
Once we get a new encoding process established, it will take a little more time to reprocess the remaining files, so this will not be an overnight resolution. But we are actively working on the issue and intend to have it resolved as soon as possible. We truly do appreciate your patience.
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Thanks for all you and your team do, Angela! I can't even imagine the behind the scenes work that goes into managing all that!! 
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Hey, Guys!
We recently got thrown another obstacle on the preview function. You might have already experienced the lack of audio on auto preview for videos. The fix is out but might have been overlooked. So if you find a video that doesn't have sound, check for a crossed out speaker icon above the Play Video button. You can turn audio on that way.
If there's no speaker icon, then it just might be a video without audio that needs to go through re-encoding. Use the Report Issue button for No Audio on those.
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We recently got thrown another obstacle on the preview function. You might have already experienced the lack of audio on auto preview for videos. The fix is out but might have been overlooked. So if you find a video that doesn't have sound, check for a crossed out speaker icon above the Play Video button. You can turn audio on that way.
If there's no speaker icon, then it just might be a video without audio that needs to go through re-encoding. Use the Report Issue button for No Audio on those.
Quote
Hey, Guys!
We recently got thrown another obstacle on the preview function. You might have already experienced the lack of audio on auto preview for videos. The fix is out but might have been overlooked. So if you find a video that doesn't have sound, check for a crossed out speaker icon above the Play Video button. You can turn audio on that way.
If there's no speaker icon, then it just might be a video without audio that needs to go through re-encoding. Use the Report Issue button for No Audio on those.
Angela, since this change ALL Model VOD Notification emails when clicked on bring up VOD PREVIEW with
muted/crossed-out speaker icon above "PLAY VIDEO" button. I don't know if this is intentional because
of the fact that is is delivered in email or not. But the same VOD, when "PREVIEW"ed on the model's VOD
Profile page displays NO muted speaker icon.
Your investigation into this would be most appreciated.
Thanks in advance!
Woody Quote
We recently got thrown another obstacle on the preview function. You might have already experienced the lack of audio on auto preview for videos. The fix is out but might have been overlooked. So if you find a video that doesn't have sound, check for a crossed out speaker icon above the Play Video button. You can turn audio on that way.
If there's no speaker icon, then it just might be a video without audio that needs to go through re-encoding. Use the Report Issue button for No Audio on those.
Angela, since this change ALL Model VOD Notification emails when clicked on bring up VOD PREVIEW with
muted/crossed-out speaker icon above "PLAY VIDEO" button.
I don't know if this is intentional becauseof the fact that is is delivered in email or not. But the same VOD, when "PREVIEW"ed on the model's VOD
Profile page displays NO muted speaker icon.
Your investigation into this would be most appreciated.
Thanks in advance!
Woody Quote
Angela, since this change ALL Model VOD Notification emails when clicked on bring up VOD PREVIEW with
muted/crossed-out speaker icon above "PLAY VIDEO" button.
I don't know if this is intentional becauseof the fact that is is delivered in email or not. But the same VOD, when "PREVIEW"ed on the model's VOD
Profile page displays NO muted speaker icon.
Your investigation into this would be most appreciated.
Thanks in advance!
Woody
Hi, Woody!
Yes, we’re aware that the crossed out speaker doesn’t always show. We intentionally placed the speaker option on the screen only when it is necessary. Basically, you’ll only see it If you click on a link that will bring you to the page. So for you, it’s when you click on a link from one of our email notifications. For me, it’s when you report issues. But if we are just browsing the pages and clicking from one video to the next, then everything is fine.
This was our immediate fix for the changes made by Google. If we can find a better work-around for this new policy, we’ll try.
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